• Your shopping cart is empty!

FAQs

New accounts are required to pay Proforma (money up front), and the easiest and fastest way to process this is via credit card. We accept Visa, and MasterCard and do not charge a transaction fee on any credit card payments. Your card is only charged on the day your order is dispatched.

We also offer Net 30 day credit facility to qualified customers, subject to a credit check. You are required to complete a credit application form, and subject to be approved by eoe. If approved, we are happy to extend you 30 days credit from date of invoice. Any accounts falling over this may have their credit facility removed, and no further orders will be processed.

Download Credit Application Form here . Please print the above form, fill it in, and fax both sides to (02)9644 7005.
Note:  You need to have  Adobe Acrobat Reader installed to open this file.

Our head office is located at 2/5 Gunya Street, Regents Park, NSW 2143 Australia.

All our products are on display at our permanent showroom and at all Trade Fairs that we exhibit at. Our showroom is conveniently located at 2 / 5 Gunya Street, Regents Park, NSW 2143 Australia. Hours are Monday - Friday 9 am to 5 pm. After Hours/Weekend appointments are no problem, just call (02) 9644 6008, if outside Australia +61 2 9644 6008 to arrange a suitable time.

The trade fairs are an excellent place for suppliers (exhibitors) to showcase their new products and display the trends for the following season.Retailers have the opportunity to choose from a wide range of products and select the best from each supplier to help grow their shops. Trade Fairs are managed by 2 organizations, Reed & GHA (Gift & Homewares Australia). We display our products at all Reed Gift Fairs. See the  Trade Fair dates for this year.

The following options are available when ordering from eoe International Pty Ltd: Price lists available on request, or may be emailed in either Acrobat Reader(.pdf format) or Microsoft Excel format.

Our minimum order should be $200. However any order that we accept under $200 will attract a $5 surcharge in addition to freight costs. Note that our prices are wholesale prices and do not include GST.

We accept Cash, Cheque, Money Order, Direct Deposit (T/T), Visa, MasterCard. Please note that our payment terms are strictly 30 days NETT, from date of invoice. Credit cards may not be used on overdue accounts. If a cheque is banked and insufficient funds are available, a recovery fee will apply. Our details for EFT (Electronic Funds Transfer) are as follows:
  • Bank: National Australia Bank (NAB)
  • BSB: 082-121
  • Account Name: EOE International Pty Ltd
  • Account Number: 67981 1853

Sorry, but at this time, we do not accept online credit card payments for your account.

Even though we package our items very carefully sometimes an item arrives damaged. In this case, the damage must be reported within 14 days of delivery of stock and we will instruct you on how to handle this item. We may either replace or credit this item. For smaller pieces (for example magnets) we respectfully ask that simple breakages be fixed in house. If an item is obviously damaged on arrival, please notify us as soon as possible. For changes to an order sent to us please note that once an order has been processed by our warehouse we cannot accept changes to this order. We do not issue credits on stock broken in your store.